Terms And Conditions

A. OUR RATES :

  • Our internet rates are valid for booking made through our website not direct to hotel or through other website.
  • Our internet rates are including 21% of government tax, service charge and breakfast, unless stated otherwise.
  • Room rates are quoted per room per night except packages rates.
  • Sightseeing tours rates are per car per day.
  • Watersport, spa and adventure rates are quoted per person
  • Self drive car rates are per day ( 24 hours) and unlimited mileage.
  • Car charter with driver rates are applicable for maximum 10 hours a day.
  • Being an agent dealing with many suppliers such as : hotels, villas and other services providers,
  • we can not guarantee the accuracy of all information displayed on this website. However, we are keen to gradually update the information.

B.RESERVATION AND CONFIRMATION PROCEDURES:
  • All bookings should be sent through our online reservation or inquiry form
  • We will follow up your inquiry as soon as possible or we will let you know if more time required
  • All bookings including room availability and room rates are referred to our written confirmation.
  • To secure the booking,we will need a deposit/full payment by online with Visa/ Master card/PayPal.
  • Cancellation fees will be applied as per hotel's cancellation policy.
  • As final confirmation, we will issue a confirmation voucher to show upon arrival to the hotel.
  • Or our latest confirmation email is also treated as a booking confirmation.

C. GENERAL CANCELLATION POLICIES :
Regular (Low) Season :
  • One night room charge for any cancellation within 2 days prior to the arrival date.
  • Early check out will be charged one night room value.
High Season (July - August) :
  • One night room charge for any cancellation within 14 days prior to the arrival date.
  • Two nights room charge for any cancellation within 7 days prior to the arrival date.
  • Early check out will be charged two nights room value.
Peak Season (20 December - 05 January) :
  • One night room charge for any cancellation within 21 days prior to the arrival date.
  • Two nights room charge for any cancellation within 14 days prior to the arrival date.
  • Full nights room reserved will be charged for any cancellation within 7 days prior to arrival date.
  • No refund for early check out.
Other conditions will be reffered to each hotel or service provider cancellation policies.


D. PAYMENT METHODS :

- A deposit or full prepayment is required to secure the confirmed bookings.

- We will not ask a deposit or payment until we receive a written confirmation from the booked hotel.

1. ONLINE PAYMENT IN USD WITH VISA OR MASTER CARD:
- We will email you the link for instant payment by online via our secured payment page
- Payment can be also by PayPal accountin USD to our emailmarketing@balitrips.net
- Additional of 4% is applied for bank charge and online fee for payment by online or PayPal

- We do not keep your credit card number

2. TELEGRAPHIC TRANSFER (T.T) IN USD :

- International bank transfers to our banks : CIMB Niaga, Standard Chartered Bank.
- Details will be on our invoice.


3. DOMESTIC (LOCAL) BANKS TRANSFERS :
- Rupiah : ( ATM, Bank, E-banking, mobile banking) to: BCA, Mandiri, Permata , BNI, CIM Niaga, SCB.

- USD : CIMB Niaga or SCB (Standard Chartered Bank)
- We can check the payment instantly.

4. CASH PAYMENT :
- We accept Rupiah, USD, Euro, Aust Dollar, Sin Dollar, Yen

5. CREDIT CARD PAYMENT (VISA OR MASTER CARD) :

- Additional 3% for bank charge
- Payment using credit card will be billed in Indonesian currency.
- Convertion rates may change daily depending on currency fluctuation.

6. DIRECT PAYMENT TO HOTEL :
- Upon our confirmation, payment can be done also directly to the hotel at our confirmed rates.

-Should there be any further assistance we can do for you please email usor simply fill and submit the contact form